You have Questions. We've Got Answers

FAQs

What is the return policy?

You can view our return policy by clicking here. Return & Exchange Policy

What are the shipping options?

You can views our full shipping policy and options by clicking here Shipping Policy

What are the international taxes, duties, etc., that I have to pay?

The taxes and duties you have to pay depends on your country and the courier service that is used to ship your order.

When will I receive my order?

Order processing time is up to 7 business days. Once orders are processed they are shipped the next business day. Items shipped via USPS priority mail generally arrive within 4 business days. View additional shipping info by clicking here Shipping Policy

What do I do if I never received my order?

Please use the tracking number provided and contact the courier service.for additional information please refer to our Shipping Policy

How do I make changes to an order I’ve already placed?

**ONCE AN ORDER HAS BEEN SUBMITTED, NO EDITS OR CANCELLATIONS CAN BE MADE.**

How is the product made? Where do the materials come from?

Some of our products are handmade others are created by manufacturers. Some of our materials are purchased from other small businesses. Others are made in Africa and China.

How do I contact your company if my question isn’t answered here?

You can chat with us here or contact us via email at support@melanincrown.com